When will my order arrive?

Your order will be sent via UPS 2-Day Select though, with holidays, we ask that you allow an extra few days due to the bulk of orders that UPS will be managing throughout the holiday season. 

Does 2-Day shipping include weekends and holidays? 

No, 2-Day shipping is allocated to business days only. 

How much is shipping and handling? 

Shipping and handling is calculated through the website at checkout, based on what is ordered.  

How do I get my order in time for Christmas? 

Please ensure that you order by December 15, to guarantee that your order arrives in time for Christmas.

How do I know which size of the apparel I should order? 

Please reference the size chart listed with each item to best select appropriate sizing. 

If an item is out of stock, when can I expect to see it back in stock? 

Any of our performance-related items or  limited edition items are not guaranteed to be available in the future. For all other items, it will show an in-stock date for when you can expect the item back in stock. As soon as an item is back in stock, it will be available for shipping. 

Are any programs available for sale?

No, we are not selling programs. Concert programs are available to ticket holders in person at Philadelphia Orchestra performances.

I haven’t received my order as expected, what should I do? 

Please fill out the Contact form on this site and our team will respond as soon as possible.  

If my order is a gift, will the receipt with pricing be included in the shipment? 

No. A packing slip will be included in each shipment, not the receipt with pricing or total for payment. 

What payment methods do you accept? 

All payment options available to you are visible at checkout. 

Can I add something to my order?

Once an order has been placed, you would need to place a new order if there are additional items that you would like to order via shipment or pickup.  

I put in the wrong address on my order. Can I change it? 

We will do the best we can to accommodate, however, if your order has already shipped, there may not be the option to change it, please reach out to us via the Contact form on this site and our team will get back to you as soon as possible. 

I want to change the card I used to pay for my order. Can I change my payment method? 

You will be unable to change the payment method once an order has been placed.

What is your return policy? 

Items are nonrefundable, unless an item was damaged upon delivery. If you have an item that was damaged upon delivery, please contact us via our Contact form. 

My item is broken upon receipt. What should I do? 

Please contact us via the Contact form. 

My clothing item doesn’t fit. What should I do? 

There are no returns on clothing items that don’t fit.

Do you offer the option to purchase gift cards for the store? 

Yes! There is an option to purchase an e-gift card for the available items in this store. Please see the e-gift card item for available amounts and further information. 

I have a discount code. How do I apply it to my order? 

Apply your code to the Discount Code box during checkout. 

I already submitted my order but forgot to add the gift code. Can you add it after my order is submitted? 

No, once a payment has been processed, we cannot change the form of payment. You can utilize your gift code for a future purchase.

How can I purchase tickets to the Orchestra? 

Click the link in the footer of this page that says “PHILADELPHIA ORCHESTRA TICKETS” to be directed to the official site to purchase tickets from The Philadelphia Orchestra. 

If I bring an item I purchased to the Orchestra, will anyone be available to sign them? 

Philadelphia Orchestra members are not regularly available to sign items at performances.

Where can I purchase music from the performance I’ve seen? 

The music from our performances are not available for direct  purchase. However, we do have a CD available for purchase in our shop with selected pieces.

How can I donate to The Philadelphia Orchestra? 

Please visit the Donate page for The Philadelphia Orchestra at philorch.org/donate.

How do I contact Philadelphia Orchestra for something non-order/shop related? 

Visit philorch.org for all contact information.